Customer relationship management
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VR’s values in customer relationship managementVR Group’s values state that the customer is the focus for its business. The other values – safety and responsibility, objective-oriented operations, self renewal and being successful – also play a key role in customer relationship management. VR offers high-quality, safe and easily accessible services that it develops together with customers. |
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The customer in the strategies of the business areasThe customer is a key focus in the strategies of all the business areas. Customer service models have been created based on the needs of different customer groups. Products and services are being targeted so that they better meet and anticipate the needs of the customer groups. VR Group’s business operations aim to be customer-oriented, high quality and self-renewing. |
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Customer service goals
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